Refund policy
At Bachchaparty.in (Evergreen Enterprises), we take great care in delivering quality products to you. Since most of our items are specially curated for kids and families, we have a strict return and refund policy to ensure fairness and transparency.
1. Eligibility for Return/Refund
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Returns or refunds are only accepted in the following cases:
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Product received is damaged.
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Product has a manufacturing or quality defect.
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Wrong product delivered.
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Video proof of unboxing is mandatory for all claims. The video must clearly show the sealed package being opened and the issue with the product.
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Without proper unboxing video proof, the claim will not be accepted.
2. Return/Refund Process
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Send your claim with order ID, issue details, and unboxing video to Contact@bachchaparty.in or Call /WhatsApp +91 78983 35556 within 48 hours of delivery.or on website support.
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Our team will verify the claim.
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If approved:
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A replacement will be shipped (subject to stock availability).
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Or a refund will be issued to your original payment method within 7–10 working days.
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3. Non-Returnable Items
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Products without valid unboxing video proof.
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Products damaged due to misuse, negligence, or normal wear and tear.
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Personal care, hygiene, or customized items.
4. Cancellations
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Orders can only be cancelled before they are dispatched.
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Once shipped, cancellations are not allowed and the above return policy will apply.
